{"id":22179,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T14:03:51","guid":{"rendered":"https:\/\/undsgn.com\/uncode\/?page_id=22179"},"modified":"2022-01-05T14:22:19","modified_gmt":"2022-01-05T11:22:19","slug":"sikca-sorulan-sorular","status":"publish","type":"page","link":"https:\/\/www.dsgnconcept.com\/en\/sikca-sorulan-sorular\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row triple-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-762333 fontsize-155944 fontspace-111509 font-weight-700 text-color-jevc-color\" ><span>General<\/span><\/h1><hr class=\"separator-break separator-accent\" \/><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_777738067\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_777738067\" href=\"#1\"><span>Who are we?<\/span><\/a><\/p><\/div><div id=\"1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Following global design trends and continuously expanding its product range, dsgnconcept, committed to offering &quot;everything for living spaces,&quot; today provides its customers with tens of thousands of alternatives, ranging from indoor and outdoor furniture and lighting to bathroom and kitchen products, home textiles, decorative items, and countless gift options.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_777738067\" href=\"#2\"><span>How many days do I have to pick up an item I&#039;ve reserved? Do I need to pay any fees for this transaction?<\/span><\/a><\/p><\/div><div id=\"2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If you don&#039;t wish to purchase a dsgn concept product (excluding garden and furniture sets) that day, you can reserve it free of charge until store closing the following day. If you do not purchase the reserved product the next day, it will be put back on sale.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_777738067\" href=\"#3\"><span>What is the maximum number of days I should have to pick up an item I left at your store for alterations?<\/span><\/a><\/p><\/div><div id=\"3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You must pick up your item, which you left at our store for repair, within 30 days at the latest.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_777738067\" href=\"#4\"><span>What is your review response time for a product I&#039;m having trouble with?<\/span><\/a><\/p><\/div><div id=\"4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If you leave a problematic dsgn concept product at our store for inspection, you will be informed of the decision regarding your product within 15 days at the latest.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_777738067\" href=\"#1586964866502-4-10\"><span>Who reviews the product I&#039;m having trouble with?<\/span><\/a><\/p><\/div><div id=\"1586964866502-4-10\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>The dsgn concept product you are experiencing problems with undergoes a rigorous and impartial review by our production and brand managers at our headquarters. If any manufacturing defect is found, a decision will be made to replace your product.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-2\"><div class=\"row no-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-762333 fontsize-155944 fontspace-111509 font-weight-700 text-color-jevc-color\" ><span>Membership<\/span><\/h1><hr class=\"separator-break separator-accent\" \/><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-3\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_1853937284\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#11\"><span>Why should I sign up for dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"11\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>At dsgnconcept.com, we strive to provide higher quality service by engaging more closely with our customers and therefore trying to get to know you better.<\/p>\n<p>Through our website, which operates with the image and principles of dsgn concept, we aim to build closer relationships with you and become a family. In this context, as dsgnconcept.com, we are closely interested in our customers&#039; shopping habits, preferences, and needs. Therefore, knowing your interests, special occasions, and requests is crucial for us to provide you with better service and a safer, faster, and easier shopping experience.<\/p>\n<p>dsgnconcept.com strives to please you even more with personalized e-newsletters tailored to your interests. These newsletters, created based on your membership information and shopping habits, allow you to learn about campaigns, discounts, and all other announcements in advance.<\/p>\n<p>As a member of dsgnconcept.com, you can ship your products anywhere in T\u00fcrkiye. For a small extra fee, you can have your gifts specially packaged, and you can also take advantage of our free service of personalized gift cards where you can include your desired message inside the gift.<\/p>\n<p>As a dsgnconcept.com member, you can access product, payment, and shipping information for your orders with just a few clicks. Thanks to the optional &quot;cookies,&quot; you can be recognized by the system and complete your purchases much faster with easy site navigation.<\/p>\n<p>While browsing product pages, you can select the &quot;add to favorites&quot; option for products you want to purchase later.<\/p>\n<p>There is no fee to become a member of dsgnconcept.com. You can activate your dsgnconcept.com membership immediately by filling out a short form.<\/p>\n<p>You can rest assured that the information you provide during registration will be stored securely and will absolutely not be shared with third parties or organizations for commercial purposes.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#12\"><span>Do I have to pay a fee to become a member of dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"12\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Becoming a member of dsgnconcept.com is free. You can enjoy all the services and benefits offered by dsgnconcept to its members without paying any fees.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#13\"><span>Where can I log in to dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"13\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You can log in to your account by clicking the &quot;My Account&quot; link in the menu located in the upper right corner of the dsgnconcept.com homepage, and entering your email address and password in the boxes provided under the &quot;I want to log in&quot; section. If you haven&#039;t registered before and haven&#039;t received a password, you can click the &quot;Register&quot; button in the same window, fill out the registration form, and log in. Your membership will be activated instantly, and you can start enjoying the benefits of dsgnconcept.com immediately.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#14\"><span>Can I change my membership details and password later?<\/span><\/a><\/p><\/div><div id=\"14\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You can easily update your membership and contact information in the &quot;My Membership Information&quot; section, which you can access from the &quot;My Account&quot; page.<\/p>\n<p>Keeping your membership information up-to-date and accurate is crucial for the delivery of your orders and the membership opportunities we can offer you. For your security, our sales representatives may verify the accuracy and currency of this information if they deem it necessary. They may decide not to confirm the order if the information provided does not match the facts or is outdated. (Examples: Unclear details regarding the order, security issues, inability to reach the correct person at the provided phone number, incorrect information, etc.)<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586965494986-4-9\"><span>How often do you send emails to your members?<\/span><\/a><\/p><\/div><div id=\"1586965494986-4-9\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>We send a membership and general information email to our first-time members. In addition, we send e-newsletters to members who indicate in the membership form that they wish to receive informative emails about campaigns, discounts, and announcements.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586965544401-5-8\"><span>What should I do if I don&#039;t want to receive emails from dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"1586965544401-5-8\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You can easily do this through the e-newsletters you receive from dsgnconcept.com, or <a href=\"mailto:social@dsgnconcept.com\">social@dsgnconcept.com<\/a>\u00a0You can send an email to [email address] indicating that you do not wish to receive emails from your email account.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586965639774-6-1\"><span>Can I cancel my dsgnconcept.com membership or transfer it to someone else?<\/span><\/a><\/p><\/div><div id=\"1586965639774-6-1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Membership at dsgnconcept.com offers you many advantages without any obligations. However, you can access your account at any time. <a href=\"mailto:social@dsgnconcept.com\">social@dsgnconcept.com<\/a>\u00a0You can cancel your account by sending a notification message to [email address]. However, since the membership system is for real individuals only, it cannot be transferred to others.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586965712418-7-8\"><span>What should I do if I forget my membership password?<\/span><\/a><\/p><\/div><div id=\"1586965712418-7-8\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If you forget your password, click the &quot;Forgot password&quot; link under &quot;My Account,&quot; and a new password will be automatically sent to the email address you provided during registration.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586966178397-8-0\"><span>What should I do if I no longer use the email address I registered with?<\/span><\/a><\/p><\/div><div id=\"1586966178397-8-0\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>To change the email address you registered with <a href=\"mailto:social@dsgnconcept.com\">social@dsgnconcept.com<\/a>\u00a0Simply send us your current email address and the email address you wish to change, along with your change request. Your email address will be updated by us, and you will be notified of the update.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586966247163-9-0\"><span>Can I shop without becoming a member or completing the membership registration process?<\/span><\/a><\/p><\/div><div id=\"1586966247163-9-0\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You do not need to register to browse and add products to your cart on dsgnconcept.com. However, you can only access the delivery and secure payment pages after logging in as a member. The information we collect during registration is necessary to provide you with a faster, easier, and more convenient shopping experience.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1853937284\" href=\"#1586966296553-10-4\"><span>How do you ensure your members are completely satisfied with their purchases?<\/span><\/a><\/p><\/div><div id=\"1586966296553-10-4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>At dsgn concept, we always take pride in our high-quality services and products. To ensure customer satisfaction, we regularly engage with our customers, evaluate their requests and suggestions, and take their complaints into consideration. We regularly monitor our dsgnconcept.com warehouses, ensuring that our products reach you as quickly as possible after the sale. We track whether your shipments arrive intact, complete, and accurate, and we don&#039;t leave our customers alone even after the sale.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-4\"><div class=\"row no-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-762333 fontsize-155944 fontspace-111509 font-weight-700 text-color-jevc-color\" ><span>Order<\/span><\/h1><hr class=\"separator-break separator-accent\" \/><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-5\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_1329722097\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#21\"><span>What is my basket?<\/span><\/a><\/p><\/div><div id=\"21\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>\u201cMy Cart\u201d is a personalized shopping list that you can access on subsequent site visits. (The stock of the products you add to your cart will not be blocked in your name until the purchase is completed.) You can access the \u201cMy Cart\u201d feature from the right-hand side and under the \u201cMy Account\u201d menu at the top of the pages you visit. After logging in, you can save the products you have selected until you remove them or until our warehouse stocks run out. This way, you can review the products you were previously interested in later and complete your purchase.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#22\"><span>How can I use my shopping cart?<\/span><\/a><\/p><\/div><div id=\"22\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Adding the products you&#039;re interested in to your personal cart is very easy! By clicking on the product images you see on the dsgnconcept.com homepage or category pages, you can go to the detailed product page where you can find the features and payment options for that product, and by clicking the &quot;add to cart&quot; button under the product, you can add the product you are viewing to your cart. By clicking the &quot;My Cart&quot; button, you can see the contents of your cart in detail, and thus update the quantities of the products you have added or remove items from the cart with just one click. (The stock of the products you add to your cart will not be blocked in your name until you complete the purchase.)<\/p>\n<p>By clicking the &quot;buy&quot; button while in your cart, you can proceed to the Billing and Delivery Information page and complete your purchase quickly and securely. Additionally, because our systems do not allow viewing of cart contents without logging in, the products you previously added to your shopping cart and your list cannot be viewed by unauthorized persons other than yourself.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#23\"><span>Can I remove or change items I&#039;ve added to my cart later?<\/span><\/a><\/p><\/div><div id=\"23\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You can remove any item from your cart with a single click. Once you&#039;re in your cart, simply click the &quot;delete&quot; button next to the item you wish to remove.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#24\"><span>How can I shop at dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"24\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>To shop at dsgnconcept.com, you must first register. If you are already a member, you can log in to become recognized by our systems. After this short process, you will be directed to our user-friendly website. <a href=\"http:\/\/www.dsgnconcept.com\/en\/\">dsgnconcept.com<\/a>\u2018Shopping on [website name] will be much faster and easier than on many other sites.<\/p>\n<p>In our product sections, you can easily complete your shopping in just a few steps by adding the products you like to your cart by clicking the &quot;add to cart&quot; button and then clicking the &quot;buy&quot; button.<\/p>\n<p>There may be price differences between the dsgn concept online store and dsgn concept physical stores due to various campaigns, discounts, and promotions; dsgnconcept.com\/Evren Reklam ve Teknoloji A.\u015e. is not responsible for any inaccuracies or typographical errors that may arise from discounts and price changes! (Prices are as shown at the point of purchase.)<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#1586966749994-4-1\"><span>What do you do if the product I ordered is out of stock?<\/span><\/a><\/p><\/div><div id=\"1586966749994-4-1\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>The possibility of a product you ordered through dsgnconcept.com being out of stock applies only to products sold from store inventory. To offer a wider variety of products, dsgnconcept.com sells only a small portion of its products from store inventory. The vast majority of products are sold from warehouse inventory. Orders for products sold from the warehouse are shipped within 1-5 business days, while custom-made products may take 30-45 business days to ship.<\/p>\n<p>In rare cases, such as when a product that is out of stock appears as active on the shopping pages due to a physical accident or technical error, our customer service representative will contact you as soon as possible and this issue will be resolved entirely according to your wishes. In such a case, you can place a new order or cancel your order and request a refund. The amount you paid will be refunded to your bank account as soon as possible, according to your payment preference.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#1586967447755-5-5\"><span>What should I do if I change my mind about receiving the item I ordered?<\/span><\/a><\/p><\/div><div id=\"1586967447755-5-5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Simply contact our customer service representative at 0850 888 8 440 to report this issue.<\/p>\n<p>If your product has not yet been shipped, your order will be immediately cancelled. Refunds for cancelled orders will be processed by dsgnconcept.com and credited to your bank account as soon as possible, according to your chosen payment method. Refund conditions will apply if your order has already been shipped.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#1586967577943-6-4\"><span>Can I make changes to the contents of the order I&#039;ve already paid for?<\/span><\/a><\/p><\/div><div id=\"1586967577943-6-4\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>On dsgnconcept.com, your bank automatically processes your payment as soon as you confirm your purchase, and your invoice is issued after your order is confirmed. In this case, you can cancel your order and try placing a new one.<\/p>\n<p>If you wish to make changes to your order, you must inform our customer service representative, who can be reached at 0850 888 8 440. If your shipment has not been handed over to the shipping company, the delivery process will be immediately stopped.<\/p>\n<p>If your order has already been handed over to the shipping company, the return conditions will apply in full. dsgnconcept.com reserves the right to cancel your orders, provided that your payment is refunded. Please do not include any information that could jeopardize your personal\/financial security, such as your credit card number and password, in any of your written communications!<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1329722097\" href=\"#1586967666316-7-2\"><span>How do I buy furniture from dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"1586967666316-7-2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>1- Go to the product details page of the furniture you like on dsgnconcept.com.<\/p>\n<p>2- After reviewing the product&#039;s features and image, click the &quot;add to cart&quot; button.<\/p>\n<p><strong>Please log in first.<\/strong><br \/>\n\u2022 Please check your name, surname, and phone number.<br \/>\n\u2022 Enter the quantity of the product you wish to order.<br \/>\n\u2022 Please check our furniture shipping network and select your billing and delivery address.<br \/>\n\u2022 Please enter your payment information to ensure your order reaches us.<\/p>\n<p>From this point on, our Customer Service Representatives will work on all matters necessary to prepare and quickly deliver your products, providing you with the support you need to safely purchase furniture online. Since large and delicate items like furniture require special shipping arrangements, and standard shipping conditions do not apply, you can only receive precise information regarding your order&#039;s delivery time after this stage.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-5\" data-row=\"script-row-unique-5\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-5\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-6\"><div class=\"row no-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-762333 fontsize-155944 fontspace-111509 font-weight-700 text-color-jevc-color\" ><span>Payment<\/span><\/h1><hr class=\"separator-break separator-accent\" \/><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-6\" data-row=\"script-row-unique-6\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-6\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-7\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_111938780\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#31\"><span>What payment options are available for the products I want to purchase?<\/span><\/a><\/p><\/div><div id=\"31\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You can pay for all products you order from dsgnconcept.com using any of the following payment options.<\/p>\n<p><strong>Cash payment with credit card:<\/strong> All our Visa or Mastercard holders have the option to pay in a single transaction. For detailed information about the secure payment system used by dsgnconcept.com, please see [link to relevant documentation]. <a href=\"http:\/\/www.dsgnconcept.com\/index.php\/gizlilik-ve-guvenlik\/\" target=\"_blank\" rel=\"noopener noreferrer\">from here<\/a> You can reach us.<\/p>\n<p><strong>Payment in installments with a credit card:<\/strong> All our credit card holders can shop on our site with cash or installments, choosing from the options offered with the advantages of dsgnconcept.com. In addition to credit card payments, you can also pay via your BKM Express membership. Installment payments are available for all purchases made through dsgnconcept.com, with a fee applied for deferred payments.<\/p>\n<p><strong>Payment via bank transfer, wire transfer, and EFT:<\/strong> For purchases exceeding 3,000 TL, you can make payments via bank transfer, wire transfer, or EFT to the following dsgnconcept bank account.<\/p>\n<p>Our current account number for payments via bank transfer, wire transfer, and EFT is as follows:<\/p>\n<p>TEB<br \/>\nIBAN Number: TR340003200000000071692397<\/p>\n<p>Important notice: For bank transfers and EFTs, the recipient name must be &quot;Evren Reklam ve Teknoloji A.\u015e.&quot;. Additionally, for bank transfers and EFTs, please include your order number in the description section to indicate which order the payment pertains to.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#32\"><span>Is it safe to give my credit card information?<\/span><\/a><\/p><\/div><div id=\"32\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>At dsgnconcept.com, your security is ensured by tested software and SSL encryption provided by COMODO PositiveSSL, a world leader in the field. Your credit card information is absolutely not stored on dsgnconcept servers. Your payment transactions are processed through the iyzico infrastructure; we only receive confirmation from iyzico regarding the transaction&#039;s approval. Your payment information is kept secure and inaccessible to third parties. Our members enjoy the peace of mind that comes with 128-bit SSL security during their transactions. This encryption is an international standard.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#33\"><span>Is it possible to charge my credit card without giving my consent?<\/span><\/a><\/p><\/div><div id=\"33\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>At dsgnconcept.com, we absolutely do not collect credit card numbers from our systems. Any such transaction related to your payment takes place between your computer and iyzico via a virtual POS system provided by iyzico. Your credit card information, password, or security details never reach our systems. Therefore, we cannot charge your credit card amount.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#34\"><span>Is it possible to pay with foreign credit cards?<\/span><\/a><\/p><\/div><div id=\"34\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><\/p>\n<div class=\"account-sss__content js-account-sss__content\">\n<p>Currently, we cannot accept payments with foreign credit cards. Also, you can only make payments in Turkish Lira (TL).<\/p>\n<\/div>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#1586968587870-4-5\"><span>Are your prices inclusive of VAT?<\/span><\/a><\/p><\/div><div id=\"1586968587870-4-5\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>All prices you see on dsgnconcept.com include VAT. The most important advantage of this is that you know the amount you will pay for your product from the very beginning and avoid unexpected figures when you are about to finalize your purchase.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#1586968624956-5-0\"><span>What is the dsgnconcept.com Sales Agreement?<\/span><\/a><\/p><\/div><div id=\"1586968624956-5-0\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>The dsgnconcept.com Sales Agreement is a contract text prepared to define and protect the rights of dsgnconcept.com customers, based on the provisions of Law No. 4822 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts. In order for our customers to shop on dsgnconcept.com and benefit from the aforementioned rights, they must electronically approve this agreement and the pre-information form located on the payment page.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_111938780\" href=\"#1586968685868-6-0\"><span>What should I do if I enter all the required information during the payment process but still don&#039;t receive payment confirmation?<\/span><\/a><\/p><\/div><div id=\"1586968685868-6-0\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If you are trying to make your payment with a credit card;<\/p>\n<p>* The available limit of your credit card or virtual card,<br \/>\n* Make sure you have correctly selected the Visa or Mastercard type on your card.,<br \/>\n* Your card&#039;s expiration date,<br \/>\n* You have entered your card information correctly.,<br \/>\n* If the card you are using is a supplementary card, you need to know whether it has been canceled by the main cardholder.,<br \/>\n* Your internet connection during the verification process,<br \/>\n* Whether a lost card report has been filed in your name;<\/p>\n<p>If you are still experiencing problems and hesitancy on payment pages even after verifying all of the above conditions, <a href=\"mailto:destek@dsgnconcept.com\" target=\"_blank\" rel=\"noopener noreferrer\">destek@dsgnconcept.com<\/a> You can send an email to [email address] explaining your problem and providing your phone number, or you can contact our Customer Service Representative at 0216 225 83 90 for the necessary information and support.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-7\" data-row=\"script-row-unique-7\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-7\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-8\"><div class=\"row no-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-762333 fontsize-155944 fontspace-111509 font-weight-700 text-color-jevc-color\" ><span>Shipping and Delivery<\/span><\/h1><hr class=\"separator-break separator-accent\" \/><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-8\" data-row=\"script-row-unique-8\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-8\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-9\"><div class=\"row single-top-padding single-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_1143199397\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1143199397\" href=\"#41\"><span>Which shipping company will deliver my order?<\/span><\/a><\/p><\/div><div id=\"41\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>dsgnconcept.com&#039;s shipping partners are Aras Kargo and UPS. All products are shipped to you via Aras Kargo and UPS. Large decorative items and furniture are delivered to addresses by dsgn concept&#039;s own delivery vehicles, depending on the circumstances.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1143199397\" href=\"#42\"><span>Is there a delivery fee?<\/span><\/a><\/p><\/div><div id=\"42\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>For orders under 500 TL, shipping is free throughout T\u00fcrkiye. Shipping is free for orders of 500 TL and above. A shipping fee applies to large items such as furniture. The shipping fee may vary depending on the city and district of delivery.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1143199397\" href=\"#43\"><span>What are the details of the free shipping campaign?<\/span><\/a><\/p><\/div><div id=\"43\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>Free Shipping Campaigns: For orders under 500 TL throughout T\u00fcrkiye, the shipping fee is 12.90 TL. For orders over 500 TL, shipping is free. Free shipping campaigns mean delivery to your address without charge. Purchases can be made without paying shipping fees within the scope of the campaign. Please note the validity date and details of the products included in the campaign. dsgnconcept.com reserves the right to change the campaign conditions and end date without prior notice. Free Delivery Campaigns: Delivery fees may vary depending on the city\/district and the purchase amount. Free delivery campaigns are only valid on the specified dates and conditions. dsgnconcept reserves the right to change the campaign conditions and end date without prior notice.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-9\" data-row=\"script-row-unique-9\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-9\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-10\"><div class=\"row no-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"font-762333 fontsize-155944 fontspace-111509 font-weight-700 text-color-jevc-color\" ><span>Cancellation and Refund<\/span><\/h1><hr class=\"separator-break separator-accent\" \/><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-10\" data-row=\"script-row-unique-10\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-10\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-11\"><div class=\"row single-top-padding double-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-accordion wpb_accordion wpb_content_element  sign-size-rg w-border\" data-collapsible=\"no\" data-target=\"\" data-active-tab=\"0\" >\n\t\t<div class=\"panel-group wpb_wrapper wpb_accordion_wrapper\" id=\"accordion_1686112020\" data-no-toggle=\"\">\n\n<div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#51\"><span>What should I do if my order is delivered incomplete, incorrect, or damaged?<\/span><\/a><\/p><\/div><div id=\"51\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>In this case, you should ask the delivery person to prepare a report and refuse to accept the product. Immediately contact dsgn concept customer service by phone and provide the necessary information. Your order will be replaced as soon as possible, and the shipping costs for this process will be covered by dsgnconcept.com.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#52\"><span>Do you provide installation services for products sold disassembled?<\/span><\/a><\/p><\/div><div id=\"52\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If you prefer not to handle the shipping or assembly of your products yourself, we can assist you with these services for a small fee. For more information regarding shipping and assembly costs, please contact our customer representatives at 0850 888 8 440.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#53\"><span>What is the warranty period for the products I purchased?<\/span><\/a><\/p><\/div><div id=\"53\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>At dsgnconcept.com, we offer a one-year warranty or liability period for all our products, starting from the date on your invoice, depending on the product group.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#54\"><span>The product I bought turned out to be faulty\/defective, what should I do?<\/span><\/a><\/p><\/div><div id=\"54\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If the product you ordered was sent to you with a manufacturing defect, you can exchange it for an identical product (if available) or return it within the warranty or liability period. You can contact our customer service representative at 0850 888 8 440 for more information.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#1586970298862-4-2\"><span>Do I need a document or receipt for the warranty?<\/span><\/a><\/p><\/div><div id=\"1586970298862-4-2\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>All your order details are securely stored in our system. All our products are covered by a personal warranty. Therefore, you do not need to show any document or receipt.<\/p>\n<p>All your order information and details will be sent to you via email when you purchase the product.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#1586970404506-5-3\"><span>The product I bought is defective, I&#039;m not satisfied with the product I received, what should I do?<\/span><\/a><\/p><\/div><div id=\"1586970404506-5-3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>If you believe that the product you purchased has malfunctioned due to a manufacturing defect under normal usage conditions, or if you are not satisfied with the product, please contact our customer service representative at 0850 888 8 440 to submit your complaint. Our customer service team will provide you with the necessary support as soon as possible.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#1586970477279-6-3\"><span>How can I return the product I ordered?<\/span><\/a><\/p><\/div><div id=\"1586970477279-6-3\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><\/p>\n<p class=\"p1\"><span class=\"s1\">You can return your order within 14 days of receiving it, provided it is unused and the product or its packaging (and its salability) is not damaged.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">You can submit your request within 14 days by calling 0850 888 8 440. After this, you can deliver the package and all its documents (warranty certificate, invoice, delivery note, shipping receipt, etc.) to the courier who will be dispatched to your delivery address, and send it to us via the courier company with the shipping cost paid by the recipient. At this point, we kindly ask you to package the product as securely as possible to prevent damage. After your product reaches us, if no definite malfunction caused by user error is found following an inspection by our officials, the product price will be refunded to your bank account according to your preferred payment method.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you wish, you can also submit your return requests through our stores within 14 days of the date of receipt. In this case, simply take the product you wish to return, along with all accompanying legal documents such as the invoice and delivery note, to a dsgn concept store and inform them that you wish to return the product you purchased online. After this step, the product you wish to return will be received by our store and forwarded to our headquarters for inspection. If there are no issues regarding the return conditions, your refund will be processed within 14 days, according to your payment method.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Products that are not reported within 14 days of receipt, or whose salability has been compromised, cannot be returned to dsgn concept.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Since returns of some products may not be possible unless deemed appropriate under certain conditions, we ask our customers to be understanding in this regard. Except for products found to be defective or faulty upon delivery, returns of products with opened original packaging are not accepted.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Products specially manufactured and imported for specific occasions such as New Year&#039;s, Valentine&#039;s Day, and Mother&#039;s Day, as well as promotional and campaign items, cannot be returned; customers accept these terms and conditions when making purchases.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The returned product will first be inspected by the service department at dsgnconcept.com, and if found to meet all conditions, the return process will begin within 3 to 7 business days. Note regarding corporate purchases: If the invoice for the product you are returning is issued in the company&#039;s name, you must send your return with a return invoice issued by your company (excluding shipping costs) (product unit price + VAT).<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Return requests can only be processed through dsgnconcept.com. Please contact our customer service at 0850 888 8 440 to submit your requests.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#1586970522750-7-6\"><span>Is it possible to exchange the product I purchased from dsgnconcept.com?<\/span><\/a><\/p><\/div><div id=\"1586970522750-7-6\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>You have the option to exchange any product purchased from dsgnconcept.com within 14 days of the invoice date, provided you have your invoice. If you choose a different product for exchange, and the price of the new product exceeds your refund amount, you can pay the difference in cash or by credit card. If the price of the new product is less than your refund amount, you can choose to make a purchase equal to the difference. The difference in price is non-refundable and cannot be used for future exchanges. Custom-made or imported products cannot be returned. We strongly advise you to pay attention to this during your purchase. For more detailed information on returns and exchanges of furniture and similar large items, please call dsgnconcept customer service at 0850 888 8 440.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#1586970644522-8-10\"><span>When will I receive my refund in case of a return?<\/span><\/a><\/p><\/div><div id=\"1586970644522-8-10\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>For payments made by credit card, the product amount will be refunded to your bank on the same day your return request is approved* and you are notified. Since the reflection of this amount in your account after its transfer to the bank is entirely related to the bank&#039;s processing time, dsgnconcept.com cannot intervene in any possible delays. It may take an average of 1 to 2 weeks for the refunded amount to be reflected in your account by the bank. Please note that refunds for purchases made in installments with a credit card may also be processed in installments by your bank, and dsgnconcept.com has no control over this process.<br \/>\n*The return approval process takes a maximum of 14 days from the time we receive your return request.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"panel panel-default wpb_accordion_section group\"><div class=\"panel-heading wpb_accordion_header ui-accordion-header\"><p class=\"panel-title font-weight- text-   icon-size-rg\"><a data-toggle=\"collapse\" data-parent=\"#accordion_1686112020\" href=\"#1586970706280-9-8\"><span>What are the return and exchange conditions for products shipped from the store?<\/span><\/a><\/p><\/div><div id=\"1586970706280-9-8\" class=\"panel-collapse collapse\"><div class=\"panel-body wpb_accordion_content ui-accordion-content half-internal-gutter single-block-padding\">\n\t\t\t\t\t\t<div class=\"uncode_text_column\" ><p>All details are attached.\u201c<a href=\"http:\/\/dsgnconcept.com\/wp-content\/download\/YerindeSatisSozlesmesi.docx\" target=\"_blank\" rel=\"noopener noreferrer\">On-site Sales Agreement for Products Subject to Shipment<\/a>\u201dYou can find this example here.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-11\" data-row=\"script-row-unique-11\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-11\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Genel Biz kimiz? D\u00fcnya \u00fczerindeki tasar\u0131m trendlerini takip ederek ve her ge\u00e7en g\u00fcn \u00fcr\u00fcn \u00e7e\u015fitlili\u011fini art\u0131rarak \u201cYa\u015fam alanlar\u0131 i\u00e7in her [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","_joinchat":[],"footnotes":""},"class_list":["post-22179","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>S\u0131k\u00e7a Sorulan Sorular - dsgnconcept\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dsgnconcept.com\/en\/sikca-sorulan-sorular\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u0131k\u00e7a Sorulan Sorular - dsgnconcept\u00ae\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dsgnconcept.com\/en\/sikca-sorulan-sorular\/\" \/>\n<meta property=\"og:site_name\" content=\"dsgnconcept\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dsgnconcept\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-05T11:22:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dsgnconcept\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"32 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/sikca-sorulan-sorular\\\/\",\"url\":\"https:\\\/\\\/www.dsgnconcept.com\\\/sikca-sorulan-sorular\\\/\",\"name\":\"S\u0131k\u00e7a Sorulan Sorular - dsgnconcept\u00ae\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/#website\"},\"datePublished\":\"2015-06-11T14:03:51+00:00\",\"dateModified\":\"2022-01-05T11:22:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/sikca-sorulan-sorular\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.dsgnconcept.com\\\/sikca-sorulan-sorular\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/sikca-sorulan-sorular\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Ana sayfa\",\"item\":\"https:\\\/\\\/www.dsgnconcept.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"S\u0131k\u00e7a Sorulan Sorular\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/#website\",\"url\":\"https:\\\/\\\/www.dsgnconcept.com\\\/\",\"name\":\"dsgnconcept\u00ae\",\"description\":\"Dekorasyona \u0130lham Veren Online Al\u0131\u015fveri\u015f Sitesi\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.dsgnconcept.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/#organization\",\"name\":\"dsgnconcept\",\"url\":\"https:\\\/\\\/www.dsgnconcept.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.dsgnconcept.com\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/dsgnconceptlogo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.dsgnconcept.com\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/dsgnconceptlogo.jpg\",\"width\":2008,\"height\":2008,\"caption\":\"dsgnconcept\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dsgnconcept.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/dsgnconcept\",\"https:\\\/\\\/x.com\\\/dsgnconcept\",\"https:\\\/\\\/www.instagram.com\\\/dsgnconcept\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/dsgnconcept\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCI_Q1c5Q1sggRF__-OLuVTw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"S\u0131k\u00e7a Sorulan Sorular - 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