Following global design trends and continuously expanding its product range, dsgnconcept, committed to offering "everything for living spaces," today provides its customers with tens of thousands of alternatives, ranging from indoor and outdoor furniture and lighting to bathroom and kitchen products, home textiles, decorative items, and countless gift options.

If you don't wish to purchase a dsgn concept product (excluding garden and furniture sets) that day, you can reserve it free of charge until store closing the following day. If you do not purchase the reserved product the next day, it will be put back on sale.

You must pick up your item, which you left at our store for repair, within 30 days at the latest.

If you leave a problematic dsgn concept product at our store for inspection, you will be informed of the decision regarding your product within 15 days at the latest.

The dsgn concept product you are experiencing problems with undergoes a rigorous and impartial review by our production and brand managers at our headquarters. If any manufacturing defect is found, a decision will be made to replace your product.

At dsgnconcept.com, we strive to provide higher quality service by engaging more closely with our customers and therefore trying to get to know you better.

Through our website, which operates with the image and principles of dsgn concept, we aim to build closer relationships with you and become a family. In this context, as dsgnconcept.com, we are closely interested in our customers' shopping habits, preferences, and needs. Therefore, knowing your interests, special occasions, and requests is crucial for us to provide you with better service and a safer, faster, and easier shopping experience.

dsgnconcept.com strives to please you even more with personalized e-newsletters tailored to your interests. These newsletters, created based on your membership information and shopping habits, allow you to learn about campaigns, discounts, and all other announcements in advance.

As a member of dsgnconcept.com, you can ship your products anywhere in Türkiye. For a small extra fee, you can have your gifts specially packaged, and you can also take advantage of our free service of personalized gift cards where you can include your desired message inside the gift.

As a dsgnconcept.com member, you can access product, payment, and shipping information for your orders with just a few clicks. Thanks to the optional "cookies," you can be recognized by the system and complete your purchases much faster with easy site navigation.

While browsing product pages, you can select the "add to favorites" option for products you want to purchase later.

There is no fee to become a member of dsgnconcept.com. You can activate your dsgnconcept.com membership immediately by filling out a short form.

You can rest assured that the information you provide during registration will be stored securely and will absolutely not be shared with third parties or organizations for commercial purposes.

Becoming a member of dsgnconcept.com is free. You can enjoy all the services and benefits offered by dsgnconcept to its members without paying any fees.

You can log in to your account by clicking the "My Account" link in the menu located in the upper right corner of the dsgnconcept.com homepage, and entering your email address and password in the boxes provided under the "I want to log in" section. If you haven't registered before and haven't received a password, you can click the "Register" button in the same window, fill out the registration form, and log in. Your membership will be activated instantly, and you can start enjoying the benefits of dsgnconcept.com immediately.

You can easily update your membership and contact information in the "My Membership Information" section, which you can access from the "My Account" page.

Keeping your membership information up-to-date and accurate is crucial for the delivery of your orders and the membership opportunities we can offer you. For your security, our sales representatives may verify the accuracy and currency of this information if they deem it necessary. They may decide not to confirm the order if the information provided does not match the facts or is outdated. (Examples: Unclear details regarding the order, security issues, inability to reach the correct person at the provided phone number, incorrect information, etc.)

We send a membership and general information email to our first-time members. In addition, we send e-newsletters to members who indicate in the membership form that they wish to receive informative emails about campaigns, discounts, and announcements.

You can easily do this through the e-newsletters you receive from dsgnconcept.com, or [email protected] You can send an email to [email address] indicating that you do not wish to receive emails from your email account.

Membership at dsgnconcept.com offers you many advantages without any obligations. However, you can access your account at any time. [email protected] You can cancel your account by sending a notification message to [email address]. However, since the membership system is for real individuals only, it cannot be transferred to others.

If you forget your password, click the "Forgot password" link under "My Account," and a new password will be automatically sent to the email address you provided during registration.

To change the email address you registered with [email protected] Simply send us your current email address and the email address you wish to change, along with your change request. Your email address will be updated by us, and you will be notified of the update.

You do not need to register to browse and add products to your cart on dsgnconcept.com. However, you can only access the delivery and secure payment pages after logging in as a member. The information we collect during registration is necessary to provide you with a faster, easier, and more convenient shopping experience.

At dsgn concept, we always take pride in our high-quality services and products. To ensure customer satisfaction, we regularly engage with our customers, evaluate their requests and suggestions, and take their complaints into consideration. We regularly monitor our dsgnconcept.com warehouses, ensuring that our products reach you as quickly as possible after the sale. We track whether your shipments arrive intact, complete, and accurate, and we don't leave our customers alone even after the sale.

“My Cart” is a personalized shopping list that you can access on subsequent site visits. (The stock of the products you add to your cart will not be blocked in your name until the purchase is completed.) You can access the “My Cart” feature from the right-hand side and under the “My Account” menu at the top of the pages you visit. After logging in, you can save the products you have selected until you remove them or until our warehouse stocks run out. This way, you can review the products you were previously interested in later and complete your purchase.

Adding the products you're interested in to your personal cart is very easy! By clicking on the product images you see on the dsgnconcept.com homepage or category pages, you can go to the detailed product page where you can find the features and payment options for that product, and by clicking the "add to cart" button under the product, you can add the product you are viewing to your cart. By clicking the "My Cart" button, you can see the contents of your cart in detail, and thus update the quantities of the products you have added or remove items from the cart with just one click. (The stock of the products you add to your cart will not be blocked in your name until you complete the purchase.)

By clicking the "buy" button while in your cart, you can proceed to the Billing and Delivery Information page and complete your purchase quickly and securely. Additionally, because our systems do not allow viewing of cart contents without logging in, the products you previously added to your shopping cart and your list cannot be viewed by unauthorized persons other than yourself.

You can remove any item from your cart with a single click. Once you're in your cart, simply click the "delete" button next to the item you wish to remove.

To shop at dsgnconcept.com, you must first register. If you are already a member, you can log in to become recognized by our systems. After this short process, you will be directed to our user-friendly website. dsgnconcept.com‘Shopping on [website name] will be much faster and easier than on many other sites.

In our product sections, you can easily complete your shopping in just a few steps by adding the products you like to your cart by clicking the "add to cart" button and then clicking the "buy" button.

There may be price differences between the dsgn concept online store and dsgn concept physical stores due to various campaigns, discounts, and promotions; dsgnconcept.com/Evren Reklam ve Teknoloji A.Ş. is not responsible for any inaccuracies or typographical errors that may arise from discounts and price changes! (Prices are as shown at the point of purchase.)

The possibility of a product you ordered through dsgnconcept.com being out of stock applies only to products sold from store inventory. To offer a wider variety of products, dsgnconcept.com sells only a small portion of its products from store inventory. The vast majority of products are sold from warehouse inventory. Orders for products sold from the warehouse are shipped within 1-5 business days, while custom-made products may take 30-45 business days to ship.

In rare cases, such as when a product that is out of stock appears as active on the shopping pages due to a physical accident or technical error, our customer service representative will contact you as soon as possible and this issue will be resolved entirely according to your wishes. In such a case, you can place a new order or cancel your order and request a refund. The amount you paid will be refunded to your bank account as soon as possible, according to your payment preference.

Simply contact our customer service representative at 0850 888 8 440 to report this issue.

If your product has not yet been shipped, your order will be immediately cancelled. Refunds for cancelled orders will be processed by dsgnconcept.com and credited to your bank account as soon as possible, according to your chosen payment method. Refund conditions will apply if your order has already been shipped.

On dsgnconcept.com, your bank automatically processes your payment as soon as you confirm your purchase, and your invoice is issued after your order is confirmed. In this case, you can cancel your order and try placing a new one.

If you wish to make changes to your order, you must inform our customer service representative, who can be reached at 0850 888 8 440. If your shipment has not been handed over to the shipping company, the delivery process will be immediately stopped.

If your order has already been handed over to the shipping company, the return conditions will apply in full. dsgnconcept.com reserves the right to cancel your orders, provided that your payment is refunded. Please do not include any information that could jeopardize your personal/financial security, such as your credit card number and password, in any of your written communications!

1- Go to the product details page of the furniture you like on dsgnconcept.com.

2- After reviewing the product's features and image, click the "add to cart" button.

Please log in first.
• Please check your name, surname, and phone number.
• Enter the quantity of the product you wish to order.
• Please check our furniture shipping network and select your billing and delivery address.
• Please enter your payment information to ensure your order reaches us.

From this point on, our Customer Service Representatives will work on all matters necessary to prepare and quickly deliver your products, providing you with the support you need to safely purchase furniture online. Since large and delicate items like furniture require special shipping arrangements, and standard shipping conditions do not apply, you can only receive precise information regarding your order's delivery time after this stage.

You can pay for all products you order from dsgnconcept.com using any of the following payment options.

Cash payment with credit card: All our Visa or Mastercard holders have the option to pay in a single transaction. For detailed information about the secure payment system used by dsgnconcept.com, please see [link to relevant documentation]. from here You can reach us.

Payment in installments with a credit card: All our credit card holders can shop on our site with cash or installments, choosing from the options offered with the advantages of dsgnconcept.com. In addition to credit card payments, you can also pay via your BKM Express membership. Installment payments are available for all purchases made through dsgnconcept.com, with a fee applied for deferred payments.

Payment via bank transfer, wire transfer, and EFT: For purchases exceeding 3,000 TL, you can make payments via bank transfer, wire transfer, or EFT to the following dsgnconcept bank account.

Our current account number for payments via bank transfer, wire transfer, and EFT is as follows:

TEB
IBAN Number: TR340003200000000071692397

Important notice: For bank transfers and EFTs, the recipient name must be "Evren Reklam ve Teknoloji A.Ş.". Additionally, for bank transfers and EFTs, please include your order number in the description section to indicate which order the payment pertains to.

At dsgnconcept.com, your security is ensured by tested software and SSL encryption provided by COMODO PositiveSSL, a world leader in the field. Your credit card information is absolutely not stored on dsgnconcept servers. Your payment transactions are processed through the iyzico infrastructure; we only receive confirmation from iyzico regarding the transaction's approval. Your payment information is kept secure and inaccessible to third parties. Our members enjoy the peace of mind that comes with 128-bit SSL security during their transactions. This encryption is an international standard.

At dsgnconcept.com, we absolutely do not collect credit card numbers from our systems. Any such transaction related to your payment takes place between your computer and iyzico via a virtual POS system provided by iyzico. Your credit card information, password, or security details never reach our systems. Therefore, we cannot charge your credit card amount.

All prices you see on dsgnconcept.com include VAT. The most important advantage of this is that you know the amount you will pay for your product from the very beginning and avoid unexpected figures when you are about to finalize your purchase.

The dsgnconcept.com Sales Agreement is a contract text prepared to define and protect the rights of dsgnconcept.com customers, based on the provisions of Law No. 4822 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts. In order for our customers to shop on dsgnconcept.com and benefit from the aforementioned rights, they must electronically approve this agreement and the pre-information form located on the payment page.

If you are trying to make your payment with a credit card;

* The available limit of your credit card or virtual card,
* Make sure you have correctly selected the Visa or Mastercard type on your card.,
* Your card's expiration date,
* You have entered your card information correctly.,
* If the card you are using is a supplementary card, you need to know whether it has been canceled by the main cardholder.,
* Your internet connection during the verification process,
* Whether a lost card report has been filed in your name;

If you are still experiencing problems and hesitancy on payment pages even after verifying all of the above conditions, [email protected] You can send an email to [email address] explaining your problem and providing your phone number, or you can contact our Customer Service Representative at 0216 225 83 90 for the necessary information and support.

dsgnconcept.com's shipping partners are Aras Kargo and UPS. All products are shipped to you via Aras Kargo and UPS. Large decorative items and furniture are delivered to addresses by dsgn concept's own delivery vehicles, depending on the circumstances.

For orders under 500 TL, shipping is free throughout Türkiye. Shipping is free for orders of 500 TL and above. A shipping fee applies to large items such as furniture. The shipping fee may vary depending on the city and district of delivery.

Free Shipping Campaigns: For orders under 500 TL throughout Türkiye, the shipping fee is 12.90 TL. For orders over 500 TL, shipping is free. Free shipping campaigns mean delivery to your address without charge. Purchases can be made without paying shipping fees within the scope of the campaign. Please note the validity date and details of the products included in the campaign. dsgnconcept.com reserves the right to change the campaign conditions and end date without prior notice. Free Delivery Campaigns: Delivery fees may vary depending on the city/district and the purchase amount. Free delivery campaigns are only valid on the specified dates and conditions. dsgnconcept reserves the right to change the campaign conditions and end date without prior notice.