Shipping and Delivery Policy

Effective Date: October 7, 2026

DSGNCONCEPT manufactures and/or prepares for shipment its products through its operations in Türkiye and offers international delivery to select countries. This Shipping and Delivery Policy describes manufacturing, shipping, delivery, customs and related responsibilities.

1. DELIVERY LOCATIONS

DSGNCONCEPT accepts orders in select markets, including Turkey, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, EU/EEA countries, the United States, and Canada.

Shipping eligibility may vary depending on the product, destination, size, weight, carrier restrictions, customs requirements, and applicable law.

2. PRODUCTION LOCATION

Unless otherwise stated on the product page, offer, or order confirmation, products are manufactured and/or prepared for shipment in Türkiye. Even if the product is manufactured and shipped from Türkiye, the international seller may be DSGNCONCEPT, a company based in the UAE.

3. PRODUCTION TIME

For products requiring production, the estimated production time may be stated on the product page, in the quotation, or in the order confirmation. Production times are estimates unless DSGNCONCEPT explicitly states a specific date or period as a guaranteed contractual delivery commitment.

Production can be affected by material availability, supplier lead times, customer approvals, product customization, production capacity, quality control, and other reasonable production conditions.

4. DELIVERY TIME

Estimated delivery time begins once the product is prepared for shipment and may depend on the destination, carrier, customs procedures, address accuracy, local delivery conditions, public holidays, import procedures, and events beyond DSGNCONCEPT's reasonable control.

Delivery estimates are not guaranteed unless expressly warranted. Consumers' mandatory delivery rights are reserved.

5. SHIPPING PROVIDER

DSGNCONCEPT may use Shipentegra and/or other authorized logistics providers and carriers. The carrier may contact the customer directly for delivery arrangements, customs information, identity verification, import documents, payment of arrival charges, or delivery scheduling. Customers must respond to these requests in a timely manner.

6. FOLLOW-UP

If tracking is available, DSGNCONCEPT will provide the relevant tracking information after shipment. Tracking information is provided by the carrier and may not be updated immediately after shipment.

7. DELIVERY ADDRESS

The customer is responsible for providing complete and accurate delivery information. This information may include recipient name, company name, street, building number, apartment/unit, city, region/emirate/state/province, postal code, country, telephone number, and other information reasonably necessary for delivery.

8. FAILED DELIVERY

If delivery fails due to an incorrect address, inability to reach the customer, refusal of delivery, failure to provide necessary import information, failure of the customer to pay legally due customs fees, or the customer otherwise obstructing delivery, DSGNCONCEPT and/or the carrier may return, hold, or cancel the shipment in accordance with the carrier's procedures and legal regulations.

To the extent permitted by applicable law, storage, return, reshipment, or disposal costs may be passed on to the customer. In cases where delivery failure is attributable to DSGNCONCEPT, mandatory consumer rights are reserved.

9. CUSTOMS AND IMPORTS

In international orders, the customer may be responsible for complying with the import regulations of the destination country and paying any customs duties, import taxes, customs charges, and similar fees legally imposed on the importer.

DSGNCONCEPT does not guarantee that every product can be imported into every country. The customer should cooperate reasonably if the carrier or customs authority requests the necessary information and documents.

10. DELAYS

DSGNCONCEPT makes reasonable efforts to meet its production and delivery estimates. When a significant delay is learned, the updated estimate is communicated to the customer where appropriate.

Where applicable law provides for specific cancellation, withdrawal, or refund rights in case of delay, these rights are reserved.

11. TRANSPORTATION DAMAGE

If the product appears damaged upon delivery, the customer must photograph the packaging and product as soon as possible, notify DSGNCONCEPT with the order number, and keep the packaging until the claim is processed. This procedure does not negate any applicable mandatory rights.

12. CUSTOMER INFORMATION AND COSTS

Additional costs arising from incorrect or incomplete address, telephone, customs information, or other delivery data provided by the customer may be borne by the customer to the extent permitted by applicable law.

13. REFUSAL OF DELIVERY

If the customer legally refuses delivery due to customs or destination charges that are their responsibility, the resulting return, storage, or reshipment costs may be passed on to the customer to the extent permitted by applicable law and transportation regulations.

14. CONSUMER RIGHTS

Nothing in this Policy shall preclude any applicable mandatory consumer rights, delivery rights, defect rights, conformity rights, withdrawal rights, or refund rights.

15. COMMUNICATION

For shipping and delivery inquiries: [email protected]
Website: dsgnconcept.com